Workshop 3.1: The State of Inclusion - From Workforce to Customers

Tracks
Aquatic & Leisure Management
Wednesday, June 25, 2025
1:35 PM - 2:05 PM

Speaker

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RJ Houston
General Manager - Capability & Industry
RLSSA

National Workforce Profile Impact on Inclusion

Biography

RJ Houston is a senior leader in the aquatic industry with over 20 years of experience across local government, non-profits, facility management, and peak bodies. As a General Manager at Royal Life Saving - Australia, RJ drives national initiatives in industry safety, training, workforce development, education, and lifesaving. He specialises in convening industry leaders around key issues, translating research into practical industry standards, shaping national policy, and leading collaborative strategies that enhance industry capability and impact. RJ is a recognised advocate for the role of aquatic facilities in drowning prevention, social impact, and community wellbeing. He holds an MBA in Social Impact from the Australian Graduate School of Management, UNSW.
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Carleigh Yeomans
Lecturer, School of Business, Law & Entrepreneurship
Swinburne University

The State of Inclusion at Aquatic & Leisure Facilities

Biography

Dr. Carleigh Yeomans, a Lecturer at Swinburne University of Technology, specialises in customer behaviour, engagement, and community wellbeing in sport and leisure, with a focus on data analytics and innovation. She has published in peer-reviewed journals and conducted research and consulting for various sport and leisure organisations, including facility management and professional teams.

Chair

Nicky Sloan
City Venue Management

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